Payment Method

At www.ktvlights.com we offer various payment options:

PayPal

Bank Cards

Cards

We accept the following cards:

Visa

MasterCard

American Express

Discover

JCB Card

Diner Club

Credit or debit card options will be available when checking out. We secure your card with the highest security and work with your bank card-issuer while we process your order.

PayPal

When you choose PayPal during checkout, you will be redirected to their website where you can log in and finalize the payment. For more information, please visit the PayPal website.

Our payment system has 2048 bit encryption and secure servers which enables you to make your payment with complete confidence.

Your credit card information is not processed through or stored on Shopify servers, and no information is ever released to a third party.

Why has my payment been declined?

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:

Credit Card:

- The name and address of the card holder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.- We require a credit or debit card issued by a U.S. based bank or financial institution or your card is not authorized for international payments (Erommy and all transactions are carried out in the USA).

- Your card has reached the limit for internet transactions.

- The transaction page has timed-out.

- Leaving the page before finishing the check-out procedure.

PayPal:

- The transaction page has timed-out.

- Leaving the page before finishing the check-out procedure.

- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

Please contact PayPal for detailed questions concerning your PayPal account.

Ktvlights reserves the right to make changes in our policies at any given time. Notification of such changes will be posted on this page. If you have any questions or comments about any of our policies, please contact us by emails(service@ktvlights.com).

General Questions + Ordering

Do I need to pay for shipping and taxes?

We offer free shipping and you don't have to pay customs duties, please refer to our shipping policy for details.

How to choose laser power?

500mw-2W is recommended for families or small parties (projection distance 0-30 meters)
2W-5W is recommended for medium-sized performances (projection distance 30-80 meters)
10W-50W is recommended for large outdoor performances (projection distance 80-5000m)

Is there a warranty on the product?

Your 100% satisfaction is important to us. We are so confident in our products that all of our products come with a 12 month warranty!

Can I customize the product effects?

We support customization, please contact our customer service for details.

How can I pay?

We accept dozens of payment methods, including PayPal, credit card, installment payment, etc. You can choose the payment method during checkout.

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Free standard shipping worldwide on all orders.

How long will it takes to receive my order?

Typical transit time is between 5-7 business, processing time is 1-3 business days.

Do you offer express shipping?

We do! You will have the option to select express shipping at checkout at an additional cost $4.99.

Can I edit/cancel my order or change my delivery address?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.

Please contact us immediately to cancel or modify the order within 24 hours. Otherwise, we'll be happy to start a return for you when you get the package.

What if my order has been marked as delivered, but I haven't received it?

If your order is marked as delivered, but you still don't get it, a few things may have occurred:

Your delivery person marked your package as delivered in advance, and the package may still be on the way;

A neighbor or roommate may have accepted the package for you. If the above doesn't apply and you can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after fourteen days, please let us know at service@ktvlights.com.

RETURNS & EXCHANGES

What is your return and exchange policy?

Your satisfaction is Ktvlights' top priority - no matter what the issue, if you are not satisfied with your purchase, we will gladly accept returns within 30 days of purchase.

If the item you ordered is damaged or defective upon receipt, please contact service@ktvlights.com and our customer service team will assist you in replacing or refunding the damaged item.

To ensure that you receive a full refund and the return process goes smoothly, please remember: items that have been damaged or altered by human factors cannot be returned.

Will I get full refund for my return?

We will provide you with a full refund for all merchandise returned in good condition.

Payment Method

Cards

PayPal

Why has my payment been declined?

Credit Card:

PayPal:

FAQ'S

We Have Answers

General Questions + Ordering

SHIPPING

RETURNS & EXCHANGES

Payment Method

Cards

PayPal

Why has my payment been declined?

Credit Card:

PayPal:

General Questions + Ordering

SHIPPING

RETURNS & EXCHANGES

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