Refund policy

Return & Refund Policy

We want you to be satisfied with your KTVLIGHTS purchase. If you need to return or exchange an item, please review the policy below.

Order Changes & Cancellations

You may request an order change, address update, or cancellation within 24 hours of placing your order by contacting service@ktvlights.com. After 24 hours, orders may already be in processing and cannot be changed or canceled.

Returns

We accept eligible returns within 30 days of delivery.

To start a return, email service@ktvlights.com with your order number and reason for return. Our customer service team will provide the correct return address and instructions.

Please do not return your package to the original shipping address shown on the parcel.

We recommend using a trackable shipping service.

Return Shipping

Change of mind / unsuitable item: The customer is responsible for return shipping costs.
Wrong, damaged, or defective item: KTVLIGHTS will cover eligible return or replacement shipping costs after verification. Please provide your order number and clear photos or videos showing the issue.

Exchanges

To request an exchange, contact service@ktvlights.com with your order number and details.

For non-defective items, customers are responsible for return shipping and any price difference. For verified defective or incorrect items, we will provide an appropriate replacement solution.

Non-Returnable Items

Returns may be refused if:

The product has been seriously damaged due to misuse.
Parts or accessories are missing for reasons unrelated to KTVLIGHTS.
The return request is made more than 30 days after delivery.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method, normally within 7 business days.

Your bank, credit card provider, or PayPal may require additional processing time before the refund appears in your account.

If you have not received your refund after the expected processing period, please contact us at service@ktvlights.com.

Contact

For returns, exchanges, cancellations, or refund questions:

Email: service@ktvlights.com

General Questions + Ordering

Do I need to pay for shipping and taxes?

We offer free shipping and you don't have to pay customs duties, please refer to our shipping policy for details.

How to choose laser power?

500mw-2W is recommended for families or small parties (projection distance 0-30 meters)
2W-5W is recommended for medium-sized performances (projection distance 30-80 meters)
10W-50W is recommended for large outdoor performances (projection distance 80-5000m)

Is there a warranty on the product?

Your 100% satisfaction is important to us. We are so confident in our products that all of our products come with a 12 month warranty!

Can I customize the product effects?

We support customization, please contact our customer service for details.

How can I pay?

We accept dozens of payment methods, including PayPal, credit card, installment payment, etc. You can choose the payment method during checkout.

SHIPPING

Do you ship overseas?

Yes, we ship all over the world. Free standard shipping worldwide on all orders.

How long will it takes to receive my order?

1. Fast delivery of products from overseas warehouses.
🚚US warehouse: 4-7 working days in the United States.
🚚German warehouse: 2-7 working days in Germany.
🚚Other European regions: 7-10 working days.

2.Other product shipping times and costs:
Standard Shipping (10-15 business days) - $0.00

RETURNS & EXCHANGES

What is your return and exchange policy?

Your satisfaction is Ktvlights' top priority - no matter what the issue, if you are not satisfied with your purchase, we will gladly accept returns within 30 days of purchase.

If the item you ordered is damaged or defective upon receipt, please contact service@ktvlights.com and our customer service team will assist you in replacing or refunding the damaged item.

To ensure that you receive a full refund and the return process goes smoothly, please remember: items that have been damaged or altered by human factors cannot be returned.

Will I get full refund for my return?

We will provide you with a full refund for all merchandise returned in good condition.