Shipping policy

Shipping Policy

Thank you for shopping with KTVLIGHTS. We aim to provide fast, reliable, and trackable shipping worldwide.

1. Order Processing

After placing your order, you will receive an order confirmation email with your purchase details.

Orders are normally processed within 1 business day.

Once your order has shipped, we will send you a shipping confirmation email with your tracking number.

2. Free Shipping

We offer free standard shipping to most countries and regions.

Customers only need to pay the product price at checkout.

Additional shipping charges may apply to remote or island locations, including areas such as Alaska, Hawaii, Puerto Rico, and other remote destinations.

For exact shipping costs, please contact:

service@ktvlights.com

3. US & European Warehouse Shipping

Selected products are available from our overseas warehouses for faster delivery.

  • 🚚 US Warehouse: Approximately 2–7 business days within the United States.

  • 🚚 Germany Warehouse: Approximately 2–7 business days within Germany.

  • 🚚 Other European Regions: Approximately 7–10 business days.

Delivery times may vary depending on destination, carrier, and local conditions.

4. Standard International Shipping

For products shipped from other warehouses:

Standard Shipping: 8–15 business days — FREE

All packages include tracking.

For certain high-demand products or destinations, delivery may occasionally take longer. Customs clearance, local postal processing, weather conditions, holidays, and other circumstances outside our control may affect delivery times.

5. Tracking Your Order

Once your package has shipped, you will receive a tracking number by email.

Tracking information may take some time to appear after shipment. If your tracking number does not update immediately, please allow additional time for the carrier system to refresh.

6. Order Confirmation Emails

If you have not received an order confirmation email, please check your spam or junk folder first.

In many cases, the email address entered during checkout may contain an error.

Please contact service@ktvlights.com as soon as possible if you believe your email address is incorrect.

7. Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled.

We are unable to add additional products to an existing order after payment has been completed. Please place a separate order for additional items.

8. Package Marked Delivered but Not Received

If your tracking information shows Delivered but you cannot locate your package, please:

  • Check around your property, mailbox, parcel locker, or reception area.

  • Ask household members or neighbors.

  • Contact your local carrier or post office for additional delivery information.

Carriers may occasionally mark packages as delivered shortly before the final delivery is completed.

KTVLIGHTS is not responsible for packages confirmed as delivered by the carrier to the shipping address provided by the customer.

However, our customer service team will assist where reasonably possible.

9. Customs Duties & Taxes

KTVLIGHTS covers applicable customs duties or VAT for supported destinations unless otherwise stated during checkout or before purchase.

Customers are responsible for providing accurate shipping and customs information when required.

10. Exchanges & Return Shipping

For damaged, defective, or incorrect products, please contact us at:

service@ktvlights.com

Please include your order number and clear photos or videos showing the issue.

For returns or exchanges that are not related to a product defect or shipping error, customers may be responsible for return shipping costs.

We strongly recommend using a trackable shipping service for returned items. For higher-value returns, shipping insurance is also recommended.

Please refer to our Return & Refund Policy for complete return and exchange terms.

11. Delayed or Missing Refunds

If an approved refund has not appeared in your account, please:

  1. Check your bank or payment account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact:

service@ktvlights.com

12. Customer Support

We aim to respond to customer inquiries within 24 hours.

For shipping, tracking, delivery, or order questions, please contact:

Email: service@ktvlights.com

KTVLIGHTS Team