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With more ways to unlock exciting perks, this is your all access pass to exclusive rewards.

Referrals

Give your friends a reward and claim your own when they make a purchase
$30 off coupon You get
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$20 off coupon They get
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Ways to earn

Earn more points for different actions, and turn those points into awesome rewards!
500 points for every $100 spent Place an order
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100 Points Leave a review
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200 Points Leave a review with photos
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50 Points Visit website reward
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100 Points Sign up
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500 Points Birthday reward
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100 Points Subscribe to newsletter
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50 Points each time Share on Facebook
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100 Points Follow on Instagram
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100 Points Subscribe YouTube
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Ways to redeem

Earn more points for different actions, and turn those points into awesome rewards!
$10 off coupon 1,000 Points
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$20 off coupon 2,000 Points
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$50 off coupon 5,000 Points
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$100 off coupon 10,000 Points
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Free product coupons 2025 New Six-in-One Effect Stage Light-B36
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FAQ'S

have a question?

We Have Answers

If we haven't addressed your question here, please contact us for more information.

General Questions + Ordering

We offer free shipping and you don't have to pay customs duties, please refer to our shipping policy for details.

500mw-2W is recommended for families or small parties (projection distance 0-30 meters)
2W-5W is recommended for medium-sized performances (projection distance 30-80 meters)
10W-50W is recommended for large outdoor performances (projection distance 80-5000m)

Your 100% satisfaction is important to us. We are so confident in our products that all of our products come with a 12 month warranty!

We support customization, please contact our customer service for details.

We accept dozens of payment methods, including PayPal, credit card, installment payment, etc. You can choose the payment method during checkout.

SHIPPING

Yes, we ship all over the world. Free standard shipping worldwide on all orders.

Typical transit time is between 8-10 business, processing time is 1-3 business days.

We do! You will have the option to select express shipping at checkout at an additional cost $4.99.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.

Please contact us immediately to cancel or modify the order within 24 hours. Otherwise, we'll be happy to start a return for you when you get the package.

If your order is marked as delivered, but you still don't get it, a few things may have occurred:

Your delivery person marked your package as delivered in advance, and the package may still be on the way;

A neighbor or roommate may have accepted the package for you. If the above doesn't apply and you can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after fourteen days, please let us know at service@ktvlights.com.

RETURNS & EXCHANGES

Your satisfaction is Ktvlights' top priority - no matter what the issue, if you are not satisfied with your purchase, we will gladly accept returns within 30 days of purchase.

If the item you ordered is damaged or defective upon receipt, please contact service@ktvlights.com and our customer service team will assist you in replacing or refunding the damaged item.

To ensure that you receive a full refund and the return process goes smoothly, please remember: items that have been damaged or altered by human factors cannot be returned.

We will provide you with a full refund for all merchandise returned in good condition.